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I. Definitions
The terms used in these Regulations have the following meaning:

Customer Service Center (CSC) – a support service designated by the Service Provider, through which the Client can receive assistance, advice, information, as well as access to the Website, including placing Orders and/or Bookings via phone call or chat.

Password – a sequence of alphanumeric characters required for authorization when accessing the Client's Account. The password is set by the Client independently on the Website.

Gift Card – a document defined in Appendix No. 5 to these Rules, providing the Client with the opportunity to purchase Products for a certain amount.

Client – ​​a person who uses or intends to use the Website, including the NVECTECH Online Store, to purchase thermal imaging monoculars and other products. The Client may be:
i) an individual, including a Consumer, who has legal capacity, has reached the age of 13 and, where necessary, has the consent of his/her legal representative;
ii) a legal entity or an organizational unit that is not a legal entity, but has legal capacity in accordance with applicable law.

Activation Code (Activation Key) – a code provided by the Service Provider to activate access to certain services or products, as defined in Appendix No. 1 to the Rules.

Discount Code – information that provides the Client with the opportunity to receive a discount on Products. The terms of use of discount codes are posted on the Website.

Consumer – an individual entering into an agreement with the Service Provider that is not related to his/her entrepreneurial or professional activities.

Personal Account (Client Account) – a part of the Website, within which the Client can use certain functionalities, such as viewing orders, changing personal data, etc.

Client Login (Login) – a unique sequence of alphanumeric characters (e-mail) used to authorize the Client on the Website.

Newsletter – commercial information sent by the Service Provider to the Client’s e-mail for the purpose of promoting Products or services, including thermal imaging monoculars.

Product – a product available for purchase in the NVECTECH Online Store, including thermal imaging monoculars and related products, as defined in Appendix No. 1 to these Rules.

Insurance Product – as defined in Appendix No. 4 to the Rules; when purchasing insurance products, the provisions regarding the placement of Orders apply.

An entrepreneur with consumer rights is an individual who enters into an agreement directly related to his/her entrepreneurial activity, if it follows from the content of this agreement that it is not of a professional nature for this person.

Rules are these rules for using the NVECTECH Website and Online Store, as well as all appendices to them.

Online Store Rules are the rules for selling Products using remote communication tools and providing services in electronic form, specified in Appendix No. 1 to the Rules.

Content Publication Regulations are the rules for publishing information and communicating on the Website, set out in Appendix No. 2 to the Rules.

Credit Regulations are the rules for making purchases on credit using remote communication tools, specified in Appendix No. 3 to the Rules.

Insurance Rules are the rules for selling insurance products via the Internet, specified in Appendix No. 4 to the Rules.

Gift Card Sales Rules are the rules for selling gift cards via the Internet, specified in Appendix No. 5 to the Rules.

Registration – a one-time action to create a Client Account on the Website, carried out by the Client independently.

Disclaimer – as specified in Appendix No. 1 to the Rules.
Website – all functions provided by the Service Provider through the nvectech.com domain, including the functionality of the Online Store.

Online Store – a section of the NVECTECH Website that allows Clients to place Orders for the purchase of Products, including thermal imaging monoculars, and/or reserve them for subsequent collection at the Physical Store.

Physical Store – a retail outlet of the Service Provider, where the Client can pick up the Products ordered in the NVECTECH Online Store and, if necessary, pay for them.

Party – the Service Provider and the Client, unless otherwise provided by these Rules.

Digital Content – ​​as specified in Appendix No. 1 to the Rules.

Purchase and Sale Agreement – ​​an agreement between the Service Provider and the Client concerning the purchase of Products through the NVECTECH Online Store, as defined in Appendix No. 1 to the Rules.

Service (Services) – a service for accessing the Website, provided by the Service Provider in electronic form.

Digital service – as specified in Appendix No. 1 to the Rules.

Additional service – as specified in Appendix No. 1 to the Rules.

Service provider – NVECTECH Pl Sp. z o.o., a legal entity registered at Aleje Jerozolimskie 89/43, 02-001 Warsaw, Poland, NIP number: 7011203058.

Act – the Act of 30 May 2014 on consumer rights, as amended.

DE Act – the Act of 18 July 2002 on the provision of electronic services, as amended.

CC Act – the Act of 23 April 1964 on the Civil Code, as amended.

II. General Provisions

These Rules establish the procedure for using the Website of the online store nvectech.com. The Site provides the following opportunities to Clients:

management of personal data in the Personal Account (Registration and login required),
receiving notifications about the status of Orders and Bookings made in the Online Store (Registration and login required),
control and management of Orders and Bookings made (Registration and login required),
access to the Client account (Registration and login required),
access to discount codes (if available only in the Personal Account, Registration and login required),
provision of information about Products, including thermal imaging monoculars and other products available in the Online Store (Registration and login not required),
placement of Orders and Bookings in accordance with Appendix No. 1 to the Rules (Registration and login required),
interaction on issues of Products and activity on the Site, including leaving reviews of Products in accordance with Appendix No. 2 to the Rules (Registration and login may be required),
access to credit offers and arrangement of installment plans for the purchase of goods in accordance with Appendix No. 3 to the Rules (Registration and login required),
access to product and service insurance offers in accordance with Appendix No. 4 to the Rules (Registration and login required),
filling out and sending to the Service Provider an application for termination of the Product Sale and Purchase Agreement or the Digital Content Supply Agreement executed through the Online Store (Registration and login not required),
filing complaints about Products purchased through the Online Store or NVECTECH physical store using the electronic form provided by the Service Provider (Registration and login not required),
access to a service that allows tracking price reductions on selected Products (Registration and login required),
viewing information about the Customer's regular payments for Products and services, as well as the ability to manage linked payment methods (Registration and login required),
access to online chat for assistance or contacting the Customer Service Center (CSC). The chat can be available both for automatic service (chat bot) and for communication with the operator of the Customer Service Center in real time, if this is indicated in the chat window.

The Rules for using the Site do not violate the rights of Consumers established by applicable law, including the Law on the Protection of Consumer Rights and the Civil Code.

These Rules also apply to Clients who place Orders or Bookings through the Customer Service Center. Such Clients have access to all information and provisions of the Rules in the same way as the Clients of the Online Store.

Using the Site by other means of remote communication requires Clients to pay for the communication services provided by their operators. The service provider NVECTECH Pl Sp. z o.o. does not charge additional fees for using a telephone or Internet connection. The cost of calls and Internet connection is determined by the tariffs of the communication operator used by the Client.

The Service Provider may restrict access to individual functions of the Site for Clients who do not meet certain conditions, such as age restrictions (18 years). In addition, the ability to purchase some Products and services may be limited due to license agreements concluded with the manufacturers of the Products.

Unless otherwise stated, all rights to the content posted on the Site, including copyrights, trademarks and intellectual property, belong to the Service Provider NVECTECH Pl Sp. z o.o. or partners with whom the relevant agreements have been concluded.

Clients may at any time free of charge access the current Rules through the link posted on the Site and print them out if necessary.

III. Technical conditions

In order to use the nvectech.com Online Store Website, the Customer must ensure that their IT system meets the following minimum technical requirements:

A device (computer, laptop, tablet, smartphone or other device) that supports the HTTPS protocol and has access to the Internet;
Using an Internet browser supported by the browser and device operating system manufacturers, with JavaScript and cookies enabled.

To contact the Customer Service Center (CSC) by telephone, you can use the services of any operator providing public telecommunications services in Poland in accordance with the Telecommunications Act. The minimum technical requirements for telephone communication include a telephone with a tone dialing function.

IV. Scope, conditions and rules for using the Site

The service provider NVECTECH Pl Sp. z o.o. undertakes to provide services to Clients in the scope and on the terms specified in these Rules.
The contract for the provision of electronic services is considered concluded at the time of actual completion and acceptance of the registration form by the Customer on the Site or when using the Site without registration. Such a contract is concluded for an indefinite period. If the Client applies through the Customer Service Center (CSC), the contract for the provision of electronic services comes into force from the moment of application and is also concluded for an indefinite period.
The use of some functions of the Site may be subject to a fee. Information about paid services will be available to the Client before their use in accordance with the law.
Registration on the Site is carried out by filling out the registration form on the website nvectech.com or through the CSC. After registration, the Client is sent a temporary password to the specified e-mail with the option to change it.
The rules for using discount codes and other promotional offers will be specified in the Client's Personal Account or in the relevant rules of the promotions, of which the Client will be notified.
The Client, who has registered an account and:
subscribed to the newsletter or
agreed to the processing of their data to receive marketing information, gets access to:
the history of purchases and concluded contracts,
starting discount codes, if such promotions are available, as well as individual discount codes.
The Client's Personal Account displays the history of purchases and contracts for the supply of digital content concluded both through the Online Store and in NVECTECH physical stores.
Registration of a purchase and sale agreement concluded in the NVECTECH Online Store occurs automatically. Registration of an agreement concluded in a physical store can be performed by the Client through the Personal Account or by a store employee using the data provided by the Client (e-mail, phone number, etc.).
The Service Provider reserves the right to change the technical aspects of the Site's operation without degrading their quality and without affecting the rights and obligations of the Client.
To ensure the security and correct functioning of the Site, the Service Provider applies the necessary technical and organizational measures.
The Service Provider is not an Internet service provider or other telecommunications service provider. The Client is obliged to independently provide access to the Internet and devices for working with the Site.
The Client undertakes to:
not use the Site in violation of its functioning, including using software or devices,
not distribute spam and unwanted commercial information,
not attempt to access information intended for other users,
use the Site in accordance with the law and these Rules,
respect the rights of other Clients and the Service Provider.
The Service Provider may deprive the Client of the right to use the Site, including the ability to place Orders and/or Reservations, if the Client violates these Rules or the law.
A Client deprived of the right to use the Site can access their data (for example, purchase history) in PDF format through the mechanism provided by the Provider.
Clients who have agreed to receive marketing information may receive a Newsletter with news and offers. The Client may unsubscribe at any time.
The Service Provider may test new functions of the Site, of which Clients will be notified.
If the Client agrees to the processing of data for marketing purposes, the Service Provider may contact the Client by telephone to offer its products.
All telephone conversations with Clients are recorded and archived by the Service Provider for informational and evidentiary purposes. If the Client does not agree with the recording, he must terminate the connection.
Clients may initiate contact with the Service Provider via chat on the Site, and all conversations conducted via chat are also recorded and archived.
The Service Provider may use instant messengers to communicate with Clients, and such conversations may also be recorded and archived.
The Service Provider may use electronic documents to confirm the delivery of goods or services, if this complies with applicable law.

V. Complaints about the operation of the Website

The service provider NVECTECH Pl Sp. z o.o. takes all necessary measures to ensure the correct operation of the Website within the available technical capabilities and undertakes to eliminate any defects or interruptions in operation, of which the Client will be notified.
Clients can file a complaint about the operation of the Website (hereinafter referred to as the "Complaint about the Website") in the event of technical malfunctions or interruptions.
Complaints about the Website can be filed using the following contacts:
By post to the address: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warsaw, Poland,
By phone to the Customer Service Center (CSC) at +48 512 605 809.
The date of filing a Complaint about the Website is considered to be:
for postal items - the date of sending, confirmed by a postmark;
for a telephone call — the date of the call to the CSC.
A complaint about the Site must be filed within 30 days from the date of detection of defects or interruptions in the Site. Complaints filed after this period will not be considered, of which the Service Provider will notify the Client. However, this does not limit the Client's right to file claims in accordance with applicable law.
A complaint about the Site must contain the following information:
Client's first and last name,
Feedback address,
Description of the problem (type of defect or interruption),
Date of occurrence of the problem.
The Service Provider undertakes to consider the Complaint about the Site:
Within 14 days from the date of its receipt — for Consumers;
Within 30 days from the date of its receipt — for Clients who are not Consumers.
A response to the Complaint will be provided to the Client in writing or on another durable medium.

VI. Liability

The Service Provider NVECTECH Pl Sp. z o.o. shall not be liable for technical problems or limitations related to the use of the Website if they are caused by the features of the computer equipment, end devices, IT systems or telecommunications infrastructure used by the Client and which may hinder his use of the Website.
The Client shall be fully responsible for ensuring the compatibility of his equipment and software with the requirements for working with the Website. This includes responsibility for having the necessary technical means and Internet access to use the functionality of the Website.
The Client shall also be liable for the actions or omissions of third parties whom he has authorized to use the Website through his Account.
The Service Provider shall not be liable for the consequences of the Client using the Website in a manner that violates the law, these Rules, public order or generally accepted standards.
The Service Provider reserves the right to temporarily suspend or terminate the provision of individual functions of the Website for the purpose of technical maintenance, checks or expansion of the functionality of the Website, without violating the rights of the Client.

VII. Other rights and obligations

Each Party may terminate the contract for the provision of electronic services concluded via chat at any time and without giving any reason, simply by ceasing communication via chat. In this case, the rights acquired by the other Party prior to termination of the contract shall be preserved.
In other cases, each Party may terminate the contract for the provision of electronic services at any time and without giving any reason, while preserving the rights of the other Party acquired prior to termination of the contract, subject to the conditions specified below.
A Client who has an account on the Site may terminate the contract for the provision of services in electronic form in one of the following ways:
i) by independently deleting the account via the appropriate option on the Site,
ii) by sending a request to the Service Provider to delete the account. In this case, the contract will be terminated after the 14-day notice period.
If the Service Provider wishes to terminate the contract for the provision of electronic services (except for the cases specified in clause VII.1), it is obliged to notify the Client by e-mail at the address specified in the Personal Account at least 14 days before the expected date of account deletion.
The Service Provider has the right to immediately terminate the contract for the provision of electronic services if the Client violates the provisions of these Rules. In this case, the Client must receive a notice with a requirement to correct the violation within 1 business day. If the violation is not corrected, the contract may be terminated without further notice.
The Service Provider has the right to stop supporting the Client's account or individual functions if no Orders or Bookings have been made through the account over the past 12 months. In this case, the Client will be notified by e-mail at least 14 days before the account is deleted.
If the Service Provider stops supporting the Client's account, all discount codes or other benefits associated with the account may be used by the Client until their expiration date specified in the terms of such offers.
In the event that the Customer's account is no longer supported, the Service Provider will ensure that the purchase history and information about activation codes provided through the account are saved in the form of PDF files accessible to the Customer.

VIII. Out-of-court methods for handling complaints and lodging claims

Consumers have the opportunity to use out-of-court methods for handling complaints and lodging claims. Among such possibilities:
The Consumer has the right to apply to the permanent consumer arbitration court operating at the Trade Inspection to resolve disputes arising from the concluded sales contract.
The Consumer has the right to submit a request to the voivodeship inspector of the Trade Inspection with a request to initiate a mediation procedure for the peaceful settlement of a dispute between the Consumer and the Service Provider.
The Consumer can receive free advice and assistance in settling a dispute with the Service Provider by contacting the district (municipal) consumer protection commissioner or a public organization dealing with consumer protection (e.g. the Consumer Federation or the Association of Polish Consumers).

For issues related to insurance products or products provided in installments, the Client who is an individual has the right to contact the Financial Ombudsman. Additional information on out-of-court dispute resolution methods is available in the relevant rules and contract templates, such as banking terms and conditions or insurance terms and conditions.

Detailed information on out-of-court complaint resolution methods, as well as rules for accessing these procedures, can be found on the websites of district (municipal) consumer protection commissioners, public organizations engaged in consumer protection, and voivodeship inspectorates of the Trade Inspection. Additional information can be found on the following websites:
http://www.uokik.gov.pl
http://www.rf.gov.pl.

Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution (ODR), the Service Provider, as an entrepreneur established in the European Union, provides a link to the ODR platform for out-of-court consumer dispute resolution:
http://ec.europa.eu/consumers/odr/.

The Service Provider's e-mail address for communication regarding disputes: pl@nvectech.com.

IX. Disputes

Disputes arising between the Service Provider NVECTECH Pl Sp. z o.o. and the Consumer shall be resolved in competent courts in accordance with the provisions of the applicable Polish law.
Disputes between the Service Provider and a Client who is not a Consumer shall be resolved in a court at the location of the Service Provider. This provision does not apply to Clients who are natural persons concluding an agreement related to their business activity, if it follows from the content of the agreement that it is not of a professional nature for these persons, based on the information specified in the register of business activities.

X. Transitional and final provisions

In all matters not regulated by these Rules, the provisions of the law in force in the territory of the Republic of Poland shall apply, including the Consumer Protection Act, the Civil Code, the Act on the Provision of Electronic Services and the Copyright Act.
Service Provider NVECTECH Pl Sp. z o.o. reserves the right to unilaterally amend the Rules in the following cases:
i) organizational or legal changes in the activities of the Service Provider,
ii) changes in the current legislation governing the operation of the Site,
iii) changes in the functionality of the Site. Changes are made in order to bring the Rules into line with the changed terms of the Site. The Service Provider will notify Clients of any changes to the Rules by means of a message sent to the e-mail specified by the Client during registration. Clients will be bound by the new Rules unless they terminate the contract for the provision of electronic services within 14 days from the date of receipt of the notice of changes. Changes to the Rules do not affect the content and terms of sales contracts and Orders concluded or executed before the changes were made.
These Rules are posted on the Site and can be provided to Clients upon request in electronic form (by e-mail), without charging an additional fee.
The current version of the Rules shall enter into force on May 21, 2024.
Appendix No. 1 to the Regulation

Online Store Regulations

I. Definitions

The terms used in these NVECTECH Online Store Rules have the following meanings:

Contact form – a form for contacting the Service Provider, available on the nvectech.com website.
Functionality – the ability of Digital Content, Digital Service or Product to perform its functions in accordance with their intended use.
Integration – the process of combining Digital Content or Digital Service with elements of the Client’s digital environment to ensure their correct functioning.
Functional compatibility – the ability of Digital Content, Digital Service or Product to interact with computer hardware or software other than those typically used for similar content or products.
Activation Code (Activation Key) – a unique alphanumeric sequence for downloading and using Digital Content or Digital Service available in the Client’s Personal Account.
Compatibility – the ability of Digital Content, Digital Service or Product to interact with computer hardware or software that is typically used for similar content or products.
Credit – as defined in Appendix No. 3 to the Rules.
Reservation – the Client’s expression of will, executed through the nvectech.com Online Store or through the Customer Service Center, aimed at concluding the Sales and Purchase Agreement at the specified time and selected location.
Product – movable property that is the subject of the Sales and Purchase Agreement, with the exception of digital content that is supplied separately from tangible media.
Products with digital elements – Products that contain or are associated with Digital Content or Digital Service, which makes their normal use impossible without these elements.
Digital content – ​​data created and provided in digital form.
Digital content without media – digital content that is not stored on tangible media and is provided through the Online Store.
Digital Content on a Storage Media – digital content recorded on tangible storage media available for purchase in the Online Store or a physical store.
Durability – the ability of the Product to retain its functions and properties under normal use.
Pick-up Point – a location specified on the Website (e.g. a physical store or parcel terminal) where Customers can pick up purchased goods or digital content.
Product – Products and Additional Services presented in the NVECTECH Online Store.
Insurance Product – as defined in Appendix No. 4 to the Rules.
Wholesale – sale of more than two units of one Product, activation code or digital content.
Digital Environment – ​​computer hardware, software and network connections used by the Customer to access the Digital Content or Digital Service.
Credit Agreement – ​​as defined in Appendix No. 3 to the Rules.
Agreement for the Supply of Digital Content or Digital Service – an agreement under which the Service Provider undertakes to provide the Customer with Digital Content or Digital Service.
Sales and Purchase Agreement – ​​a sales and purchase agreement for Products or Activation Codes concluded between the Service Provider and the Client via the Online Store or a physical store.
Digital Service – a service that allows the Client to produce, process, store or access data in digital form.
Additional Service – a service provided to the Client under the sales and purchase agreement, regardless of the delivery of the Product (e.g., installation of equipment or device setup).
Order – an expression of the Client’s will aimed at concluding a Sales and Purchase Agreement for Products or Digital Content via the NVECTECH Online Store.

II. General Provisions

These NVECTECH Online Store Rules define the terms and conditions for the use of the Online Store by Buyers. The Service Provider operates the Online Store, where Customers can:
place Orders and Bookings,
receive information about Products, Digital Content, Digital Services, activation codes, Products on installment, including loans and insurance products available in the Online Store and in individual physical stores.

The Online Store Rules apply to Orders or Bookings made through the CSC (Customer Service Center). If the Customer, when contacting the CSC, indicated their email address, a sales contract, an agreement for the supply of Digital Content or a Digital Service, the Booking or the conclusion of a loan agreement occurs in accordance with these Rules, even if the Registration was not made independently.

Information about Products, Digital Content, Digital Services, activation codes, installment products, including loans and insurance products, presented in the nvectech.com Online Store, including descriptions, technical parameters and prices, constitutes an invitation to conclude an agreement (in accordance with Art. 71 of the Civil Code).

The price information provided in the Online Store becomes binding upon receipt by the Buyer of confirmation by e-mail (in accordance with Art. IV.5.2 of the Rules). The price of the product will not change even if the prices of similar goods, Digital Content, services or installment products are subsequently changed in the Online Store.

The service provider NVECTECH Pl Sp. z o.o. is a large enterprise within the meaning of the Act on Counteracting Excessive Delays in Commercial Transactions.

III. Scope, Terms and Conditions of Use of the Online Store

The service provider NVECTECH Pl Sp. z o.o. undertakes to provide services to Clients in the volume and on the terms specified in these Rules of the Online Store.

The Service Provider does not carry out wholesale sales in the Online Store or physical stores. If the Client needs to conclude a contract of sale or reservation of more than two units of the same Product, Activation Code, or a contract for the supply of Digital Content or Digital Service for more than two copies of Digital Content or service, the Client must contact the Service Provider:
by phone +48 512 605 809,
or through the form available on the website: https://www.nvectech.com/contacts.

After agreeing on the terms of wholesale Orders or Reservations, the Service Provider will send the Client a confirmation by e-mail, as specified in Art. IV.5.2 of the Rules of the Online Store.

IV. Reservation and conclusion of a sales contract for goods in the Online Store

On the Website, the Client can:
Make a Reservation of the Goods. If the Website provides such a function, the Client can reserve the goods for subsequent purchase in a physical store selected on the Website. In this case, the sales contract will be concluded directly in the physical store on the date specified during the reservation. Before the conclusion of the sales contract, the Client can cancel the reservation at any time. Reservation can be made:
via the form in the Online Store (registration and login required),
via the Customer Service Center (via chat or by phone),
via the contact form on the Website.
Place an Order for Goods in the Online Store by concluding a remote sales contract. The sales contract comes into force from the moment the Client receives an email confirming the order, as specified in Art. IV.5.2 of the Rules. An order can be made:
via the form in the Online Store (registration and login required),
via the Customer Service Center (by phone or via chat).
Make a Product Reservation for the TAX FREE system. In this case, the sales contract can only be concluded in a physical store.

To make a reservation, the Client must select an available product in the Online Store and specify the physical store where the sales contract will be concluded.

To conclude a sales contract remotely through the Online Store, the Client selects the product, adds it to the cart and places an order following the instructions on the Website.

After placing a reservation or order, the Client receives the following emails:
confirmation of receipt of the reservation or order,
final confirmation of the reservation or all important elements of the order. The sales contract is considered concluded after the Client receives a letter confirming the order.

In the case of an order with self-pickup of the goods and payment via the Internet, if the Client does not pick up the goods within the specified time, the sales contract may be terminated. The Client will receive a refund of the paid funds within 7 days from the date of termination of the contract.

The Client has the right to cancel the order before receiving the confirmation email specified in Art. IV.5.2. This can be done through the Personal Account or by contacting the Service Provider. The Client can also cancel the reservation at any time before its expiration.

The prices of the goods are indicated in Polish zlotys and include VAT, customs duties and other taxes. For clients who are not consumers or entrepreneurs with consumer rights, the prices may be displayed excluding VAT, which will be clearly indicated on the Website.

The payment methods depend on the method of delivery and conclusion of the contract, the selected goods and other factors specified when placing the order. Available payment methods may include:
Cash on delivery,
Credit or installments,
Online payment,
Payment cards,
Mobile wallets (Apple Pay, Google Pay),
BLIK,
Instant transfers,
Deferred payment,
Gift card,
Traditional bank transfer.
The order will be processed after the conclusion of the sales contract and the fulfillment of the payment terms.

The delivery time for a remote order is no more than 30 days, unless otherwise specified in the confirmation email.

Documents and invoices:

The service provider issues electronic invoices in PDF format, which are sent to the Client's email within 7 days after the order is completed.
Insurance policies are also provided in electronic PDF format.

In case of cancellation of an order or booking, the Client will be refunded the funds paid no later than 14 days after the cancellation.

If the Client is not a consumer or an entrepreneur with consumer rights and orders activation codes, they will be available in the Client's Personal Account immediately after the conclusion of the sales contract.

The ordered goods can be delivered to the address specified by the Client or to the Pick-up Point selected when placing the order. Transportation and any additional costs are specified when placing the order or booking.

V. Consumer's rights in connection with non-conformity of the Goods with the contract and the Service Provider's liability for conformity of the Goods and services with the contract

In the event of non-conformity of the Goods with the contract, the Consumer has the rights provided by law. Goods are considered to be in conformity with the contract if, in particular, they meet the following requirements:
their description, type, quantity, quality, completeness and functionality correspond to the contract, and for goods with digital elements, compatibility, interaction and availability of updates are also important;
they are fit for the specific purpose for which the Consumer needs them, of which the Consumer has notified the Service Provider before concluding the contract and which the Service Provider has accepted.

In order to be considered in conformity with the contract, the Goods must also:
be fit for the purposes for which goods of this kind are usually used, taking into account applicable laws, technical standards or best practices;
have the durability, safety and other characteristics that the Consumer can expect, taking into account the nature of the goods and public assurances of the Service Provider, its predecessors or persons acting on their behalf, including in advertising or on labels.

The Service Provider shall not be liable for non-conformity of the Goods if:
it was not aware of the public assurance and could not reasonably have known about it;
before the conclusion of the contract, this assurance was corrected or explained in such a way that the Consumer could not rely on it;
the assurance did not influence the Consumer's decision to conclude the contract.

The Service Provider shall be liable for non-conformity of the Goods with the contract if it arose as a result of improper installation of the goods carried out by the Service Provider or as a result of errors in the instructions provided by the Service Provider or a third party.

The Service Provider shall be liable for non-conformity of the goods with the contract, discovered within two years from the date of delivery of the goods, unless proven otherwise.

For products with digital elements, the Service Provider is liable for non-conformity of the digital content or service with the contract for the entire period of delivery of the digital content, which may not be less than two years.

If the product does not conform to the contract, the Consumer has the right to demand its repair or replacement. The Service Provider may offer replacement instead of repair or repair instead of replacement if the method chosen by the Consumer is not possible or requires excessive costs.

The Service Provider is obliged to eliminate the non-conformity of the product with the contract within a reasonable time from the moment of notification and without causing inconvenience to the Consumer. All costs of repair or replacement are borne by the Service Provider, including transportation and labor.

If the product was installed before the non-conformity was discovered, the Service Provider must dismantle the product and reinstall it after repair or replacement at its own expense.

The Consumer may demand a price reduction or withdraw from the contract if:
The Service Provider refused to eliminate the non-conformity;
The Supplier did not eliminate the non-conformity within a reasonable time;
The non-conformity persists despite attempts to eliminate it;
The non-conformity is significant.

The reduced price must be proportional to the cost of the goods that do not comply with the contract, relative to the cost of the goods that comply with the contract. The Service Provider shall return the amounts subject to return no later than 14 days from the date of receipt of the application from the Consumer.

The Consumer may not withdraw from the contract if the non-compliance is insignificant. If the non-compliance concerns only some goods, the Consumer may withdraw from the contract only in relation to these goods.

In case of withdrawal from the contract, the Consumer is obliged to return the goods to the Service Provider at its expense. The Service Provider shall return the price paid within 14 days from the date of receipt of the returned goods.

The Consumer may file a complaint about the non-compliance of the goods with the contract or incorrect performance of services in any physical store by sending it by mail to the specified address or via the electronic form on the Website.

The provisions of this section also apply to entrepreneurs with consumer rights.

VI. The Consumer's Right to Withdraw from the Sales and Purchase Agreement and the Agreement for the Supply of Digital Content on a Medium

The Consumer who has entered into the Sales and Purchase Agreement or the Agreement for the Supply of Digital Content on a Medium in the NVECTECH Online Store has the right to withdraw from the agreement within 14 days without giving reasons and without incurring additional costs, except for the costs specified below. To withdraw from the agreement, the Consumer must send an application to the following address: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warsaw, or by e-mail to pl@nvectech.com.

The Consumer may use the sample application for withdrawal from the agreement provided in Appendix A to the Rules or send the application via the Service Provider's website nvectech.com. If the application is sent online, the Service Provider undertakes to confirm receipt of the application on a reliable medium (e.g. by e-mail).

The period for withdrawal from the contract begins:
for the Sale and Purchase Agreement — from the moment the Consumer or a third party specified by them receives the goods;
for the Agreement for the Supply of Digital Content on a Medium — from the moment the digital content on the medium is received.

The Consumer shall bear the direct costs of returning the Goods or Digital Content on a Medium, unless the Service Provider has agreed to cover them. If the Consumer has chosen a delivery method other than the cheapest, the Service Provider is not obliged to reimburse additional costs.

If the Consumer has requested the provision of a service before the expiration of the withdrawal period, they shall pay for the services rendered in proportion to their performance up to the moment of withdrawal.

The Service Provider shall return all payments received from the Consumer within 14 days from the moment of receipt of the withdrawal notice. The return shall be made in the same way that was used for payment, unless otherwise agreed with the Consumer. The Service Provider may suspend the return until the receipt of the Goods or Digital Content on a Medium.

The Consumer is obliged to return the goods to the Service Provider no later than 14 days from the date of filing the withdrawal notice. To comply with the deadline, it is sufficient to return the Goods before their expiration. Returns are made to the address: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warsaw.

The Consumer is responsible for reducing the value of the Goods if their use goes beyond the verification of characteristics and functionality.

When withdrawing from the contract, all additional contracts related to it also cease to be valid.

Exceptions to the right of withdrawal:

Custom-made goods;
Goods with a short shelf life;
Goods that cannot be returned for hygienic or health reasons;
Digital content delivered on a medium in sealed packaging, if the packaging has been opened.

The right of withdrawal does not apply to contracts for additional services if they are fully executed with the consent of the Consumer before the expiration of the withdrawal period.

The provisions of this section also apply to Entrepreneurs with consumer rights.

VII. Conclusion of the Agreement for the Supply of Digital Content without a Media or a Digital Service by the Consumer in the Online Store

In the NVECTECH Online Store, the Consumer may conclude an Agreement for the Supply of Digital Content without a Media or a Digital Service remotely. The Agreement is deemed to be concluded when the Client receives confirmation by e-mail, as specified in Art. VII.7.2 of the Online Store Rules.

The Service Provider shall provide the Digital Content or the Digital Service immediately after the Agreement is concluded, unless otherwise agreed. Digital Content is deemed to be supplied when the means for accessing it become available to the Consumer or the device selected by them for this purpose.

The activation code for the Digital Content will be available in the Client's Personal Account no later than 7 days from the date of the Agreement, unless another form of provision has been agreed upon.

To conclude the Agreement, the Consumer selects the Digital Content or Service in the Online Store and places an Order following the instructions on the Website.

After placing an Order, the Consumer receives:
a letter confirming receipt of the Order,
a letter confirming all elements of the Order, after which the contract is considered concluded. The Service Provider may attempt to confirm the Order by telephone. If the Service Provider fails to contact the Consumer within 3 working days, the Order may be cancelled.

If the Consumer wishes to finance the Digital Content or service by credit, further steps to arrange the credit shall be taken through the Online Store, where the Consumer is provided with all necessary information.

The Consumer may cancel the Order before receiving the confirmation letter specified in Art. VII.7.2. This can be done through the Personal Account or by contacting the Service Provider.

The prices for Digital Content and Digital Services are stated in Polish zlotys and include all taxes and fees. Available payment methods depend on the terms of the Order, which the Consumer is informed about when placing the order. Payment can be made:
in cash, by card, BLIK cash on delivery,
by installments,
mobile wallets (Apple Pay, Google Pay),
instant transfer,
using a Gift Card.

Payment by Gift Card is made in accordance with the Rules for the sale of Gift Cards of the Online Store.

The order is transferred for execution immediately after the conclusion of the contract. Information about the availability of Digital content or services is provided together with the goods or during communication with the Consumer.

The service provider may provide free services, such as sending notifications about the Order status by e-mail or SMS.

To fulfill the Order, the Consumer must provide all the necessary data: first name, last name, address, contact phone number.

The order will be processed if the Digital content or services are available. In case of unavailability, the Consumer will be immediately informed of a possible delay and will be able to decide whether to continue the order or cancel it.

Invoices are issued electronically and sent to the Consumer's email within 7 days of delivery of the Digital Content or service. A paper invoice may be issued at the Consumer's request.

In the event of an Order cancellation, the Service Provider shall refund the amounts paid within 14 days of the Order cancellation.

The provisions of this section shall also apply to Entrepreneurs with consumer rights.

VIII. Consumer's right in connection with non-compliance of Digital Content and Digital Service with the contract

The Consumer has the right to withdraw from the concluded contract for the supply of Digital Content without a carrier or Digital Service if:
The Service Provider clearly fails to fulfill the obligation to deliver the content or service;
The Service Provider has violated a delivery deadline that was critical for the Consumer or has failed to fulfill the delivery obligation as agreed by the parties.

The Consumer may also withdraw from the contract if the Service Provider has failed to provide the Digital Content or service immediately after the request for their delivery, and the refusal does not require additional conditions.

If the Digital Content or service does not comply with the contract, the Consumer has the right to demand that they be brought into compliance with the contract within a reasonable time.

The Service Provider is liable for non-compliance of the Digital Content or Digital Service that is discovered within two years from the date of their provision. Non-compliance discovered within one year is presumed to have existed at the time of provision of the content.

The Service Provider may refuse to bring the content or service into compliance with the contract if this is impossible or would require excessive costs.

The content or service must be brought into compliance without unnecessary inconvenience to the Consumer and at the expense of the Service Provider.

If the contract provides for the permanent provision of content or a service, the Service Provider must maintain their compliance throughout the term of the contract.

The Service Provider is obliged to inform the Consumer about updates necessary to maintain the content or service in compliance with the contract and to provide them in a timely manner.

If the Consumer fails to install updates within a reasonable time after receiving the notification, the Service Provider shall not be liable for any non-compliance that has arisen, if it has arisen due to the lack of updates.

The Consumer has the right to a price reduction or to terminate the contract if:
it is impossible to bring the content or service into compliance with the contract;
the Supplier has failed to eliminate the non-compliance within a reasonable time;
the non-compliance is so significant that it justifies termination of the contract without prior attempts to bring it into compliance;
The Supplier clearly does not intend to remedy the non-compliance in due time or without significant inconvenience to the Consumer.

The price is reduced proportionally to the period during which the content or service did not comply with the contract.

The Consumer may not terminate the contract if the non-compliance is not significant. The non-compliance is considered significant if it significantly affects the use of the content or service.

The Service Provider may not demand payment for the time during which the content or service did not comply with the contract.

The Service Provider is obliged to reimburse the Consumer for all amounts due for the non-compliance of the content or service with the contract no later than within 14 days of receiving the notice.

Complaints related to the non-compliance of the content or service with the contract can be submitted via the NVECTECH website or sent by e-mail to pl@nvectech.com.

The provisions of this section also apply to Entrepreneurs with consumer rights.

IX. The Consumer's Right to Withdraw from the Contract for the Supply of Digital Content or Digital Service

The Consumer has the right to withdraw from the Contract for the Supply of Digital Content on a Storage Medium concluded in the NVECTECH Online Store in accordance with the conditions set out in Chapter V of the Online Store Rules.

The Consumer also has the right to withdraw from the Contract for the Supply of Digital Content without a Storage Medium within 14 days from the date of conclusion of the contract, without giving reasons and without additional costs, except for the cases specified in Art. 5, VI.6 and VI.7.

The Consumer shall not bear the costs of delivery of Digital Content without a Storage Medium if:
i) The Consumer has not given consent to the performance before the expiration of the withdrawal period;
ii) The Consumer has not been informed of the loss of the right of withdrawal before giving consent;
iii) The Service Provider has not provided confirmation of the concluded contract on a durable medium within a reasonable time after its conclusion, but no later than the moment of delivery of the Digital Content or service.

The Consumer does not have the right to withdraw from the Agreement in the following cases:
if the Service Provider has started to provide Digital Content without a carrier with the consent of the Consumer, who was informed that after the start of the performance of the Agreement the Consumer would lose the right of withdrawal, and this consent was confirmed;
if the Digital Service was fully performed by the Service Provider with the consent of the Consumer, who was informed before the start of the provision of the service about the loss of the right of withdrawal.

The Consumer may exercise the right to withdraw from the Agreement for the supply of Digital Content or services by sending a statement of withdrawal to the address: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warsaw, or by e-mail to pl@nvectech.com.

The Consumer may submit a statement of withdrawal using the form, a sample of which is provided in Appendix A to the Rules. In order to comply with the withdrawal period, it is sufficient to send the statement before its expiration. It is also possible to submit the statement via the online service on the website nvectech.com. The Service Provider confirms receipt of the withdrawal request in a reliable manner (e.g. by email).

The provisions of this section also apply to Entrepreneurs with consumer rights.

X. Warranty and Guarantee

The Service Provider undertakes to deliver goods free from defects. The Service Provider is liable to the Client who is not a Consumer or an Entrepreneur with consumer rights for defects in the goods and/or Additional Services to the extent established by the Civil Code Act (Warranty).

The Service Provider is not a guarantor of the goods. If the warranty for the goods is provided by the manufacturer or another guarantor, the warranty conditions are indicated next to the goods in the Online Store. The rights under the warranty must be exercised in accordance with the conditions set out in the warranty document attached to the goods.

Complaints related to the warranty or guarantee for the goods, as well as regarding the incorrect performance of Additional Services can be submitted:
directly to any physical store in Poland (addresses are provided on the nvectech.com website),
sent to the address: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warsaw,
or submitted via the electronic form provided by the Service Provider on the website nvectech.com.

Additional information on the process of returning goods under warranty and submitting complaints is available on the website or through the Customer Service Center (COK).

Complaints about activation codes purchased in the Online Store can be submitted via the electronic form in the Customer Account. Complaints about activation codes purchased in a physical store can be submitted to any physical store in Poland or sent to the address: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warsaw, or directly to the publisher of digital content.

In the case of gift cards, the rules for submitting complaints are governed by the Rules for the Sale of Gift Cards in the Online Store.

The advertised product should be sent to the address: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warsaw.

Goods delivered within the framework of the exercise of rights under a guarantee or warranty must not contain data, including personal data.

XI. Transitional and final provisions

The contract of sale of goods in the NVECTECH Online Store may be concluded only in Polish.

In matters not regulated by the Online Store Rules, the Website Rules and the current legislation of the Republic of Poland shall apply, including the Consumer Rights Act, the Civil Code Act and the Act on the Provision of Electronic Services.

Changes to the Online Store Rules shall be made in the same manner and to the same extent as changes to the Website Rules.

The current Online Store Rules are published on the nvectech.com website and can be delivered to the Client electronically (to the e-mail address specified in the Personal Account) upon request and without additional fees.

The Rules in this version shall enter into force on May 21, 2024.

Appendix No. 2 to the Regulations

Content publication rules
I. The terms used in the Regulations mean:

Comment – ​​an entry added by the Client related to the published Answer to the question.

Moderator – a person authorized by the Service Provider to check the Content published on the website.

Nickname – a unique individual name of the Client, specified through the Client Account and/or the relevant form available on the website.

Answer to the question – an entry added by the Client related to the published Question about the product or service.

Answer to the question about opinion – Content added by the Client related to the published Question for expressing an opinion.

Opinion – Content added by the Client, with the help of which he evaluates the product or digital content.

Question – an entry added by the Client for the purpose of obtaining information about the product or service.

Opinion question – Content added by the Client related to the published Opinion.

Content – ​​multimedia content and objects (e.g. information, data, graphic files, photographs, videos), including works within the meaning of the Copyright Law and images of individuals, posted on the website, as well as Content added by the Client, such as a Record, Opinion, Question or Answer to a Question.

Topic – a question and related questions, answers and comments.

Review – the process of making a decision on the publication of Content, including its editing, blocking, rejection and deletion, which is carried out by the Moderator and/or automatically using algorithms established by the Service Provider.

Record – Content added by the Client: Question, Answer to a Question or Comment.

Subscription to a Question – a functionality that allows the Client to subscribe to notifications about published Questions concerning the product or service selected by the Client.
II. General Provisions

The Content Publishing Rules define the procedure for publishing and distributing content on the website, as well as the use of related functions provided by the Service Provider to Clients.

The Service Provider provides Clients with the following website functions related to content publishing:
adding entries (questions, answers, comments);
adding opinions on products and services;
the ability to ask questions to opinions and answer them.

In addition, within the framework of the Content Publishing Rules, Clients may use the functionality of:
subscribing to questions,
email notifications,
assessing the usefulness of content.

To use the functionality described in Art. II.1, registration on the website and/or logging in may be required.

The ability to use these functions may be limited to only certain products and services selected by the Service Provider.

III. Adding Records

Only a Client who has a Client Account and is logged in can add a Record.

Each Record added by the Client will be displayed under their Nickname, which is loaded automatically from the Client Account. If the Nickname is not set, the Client will be asked to select it when adding the first Record.

A Client who has an Account can change their Nickname in the Account settings. When changing the Nickname, previously added records will be automatically displayed under the new Nickname.

If the Client's Account is deleted, all of their previously added records will be marked as added by a user with a "Deleted account".

The Service Provider reserves the right to check Nicknames, including rejecting their publication, especially if the Nickname violates the rules specified in Art. IX.5-6 of the Content Publication Rules or is not unique.

The Client is prohibited from adding graphic files, photographs, videos or Internet links to other sites to Records. Technical limitations, such as the maximum number of characters, will be displayed on the website when adding a Post.

Each Post added by the Client must be directly related to the product being discussed.

IV. Asking questions, answering questions and adding comments

The Buyer can add a Question about the Product, give an Answer to the question and add a Comment to the Answer using a special form available on the Website.

After publishing a Question or Answer, the Client receives notifications to the email address specified in the Personal Account. Notifications concern Answers to questions published in the same topic, or the absence of an Answer, as well as Comments added to the topic under discussion.

A Buyer who has purchased a Product can receive notifications about new Questions related to the purchased product to the email address specified in the Personal Account.

V. Deleting and editing posts

The Customer can delete or edit their Post within 15 minutes after sending by clicking on the corresponding button. This right is lost if a Question Answer and/or Comment has been added to the Record. In such a case, editing or deleting the Record is possible through the Client Account settings.

After the specified time has expired or if a Question Answer and/or Comment has been added to the Record, the Client will no longer be able to delete or edit their Record on their own. However, the Client may request the Service Provider to delete or edit the Record by sending a request to the email address: pl@nvectech.com. In this case, the Service Provider will fulfill the request within 14 days.

VI. Recording questions

The Buyer can use the Subscription to Questions function, which will allow him to receive notifications to the email address specified in the Personal Account about new Questions published on the selected Product.

To use the Subscription to Questions:
For registered users: The Buyer, having registered and logged in, confirms his willingness to receive notifications about Questions on the selected Product by clicking the corresponding button in the form on the Site. Notifications will be sent to the email specified in the Personal Account.

For unregistered users: The Client, who has not registered and/or has not logged in, enters his email address in the form on the Site and confirms his desire to receive notifications by clicking the corresponding button. If the Client does not have an Account or has not logged in, a letter will be sent to the specified email address with a request to confirm his willingness to receive Questions on the selected Product.

VII. Adding opinions, questions to opinions and answers to questions about opinions

The Customer can add opinions, ask questions about opinions or answer questions about opinions through the appropriate form on the Site. To do this, it is necessary to fill in the required fields of the form.

Registration of the Customer Account and/or login to the system is not required to add an Opinion, a Question to an Opinion and an Answer to a Question to an Opinion.

The Customer is prohibited from including graphic files, photographs, videos or links to other sites in the content of Opinions, Questions to Opinions and Answers to Questions to Opinions. Other technical restrictions, including the limitation on the number of characters, will be indicated on the Site when adding entries.

Each opinion, question and answer added by the Customer is marked with a Nickname:
If the Customer is logged in to the Account, the Nickname will be loaded automatically.
If the Customer is not logged in or does not have an Account, he will be asked to specify a Nickname and email address, which are required for publication. The email address will not be visible on the Site.

The Service Provider reserves the right to Verify the Nickname, including rejecting its publication if it does not comply with the rules.

After publishing an Opinion, Question or Answer, the Customer will receive a notification by email. If the Customer agrees (by checking the box), notifications about Questions and Answers related to his opinion will also be sent to his email.

The Customer cannot independently delete or edit an Opinion, Question to an Opinion or Answer to a Question to an Opinion. To delete or edit an entry, the Customer may contact the Service Provider at: pl@nvectech.com. In this case, the Service Provider will delete or edit the entry within 14 days.

VIII. Possibility to opt out of email notifications

A Customer who has a Customer Account and is logged in may at any time unsubscribe from receiving email notifications referred to in the Content Publishing Rules through the settings available in the Customer Account, in the “Opinions, Questions and Answers” ​​tab – “Questions Asked”. A Customer who has not registered and/or is not logged in may opt out of receiving certain email notifications as described below. This does not apply to the information specified in Art. VI.2.b and Art. XII.2 of the Content Publishing Rules.

A Buyer who has purchased a product may at any time opt out of receiving notifications about the publication of a question regarding the purchased product to the specified email address by clicking on the relevant link provided in the notification.

The Client may at any time opt out of receiving notifications about answers to questions (or lack of answers) or comments added to the same topic by clicking on the link in the notification that informs about the answer (or lack of answers) or comment.

When using the subscribe to questions function, the Client may opt out of receiving notifications about questions added to the selected product by clicking on the corresponding link in the notification informing about the publication of the question.

The Client may also opt out of notifications about questions related to the added opinion by sending a request to the e-mail: pl@nvectech.com.

IX. Publication and sharing of content

By posting Content and making it available, the Client voluntarily distributes the Content. The NVECTECH service provider is not a content provider, but merely provides the appropriate IT resources for this purpose.

By posting Content, the Client declares that:

is the sole creator of the Content and all its parts;
has full rights to use copyrights, industrial property rights and/or related rights to works, trademarks and other objects that make up the Content;
personal data, images and information related to third parties were posted legally with the consent of the interested parties;
gives consent for other Clients and the Service Provider to view the Content, and also allows NVECTECH to use it in accordance with the Content Posting Rules.

The Client has no right to:

post personal data of third parties or images without legal permission;
post advertising or promotional content on the Site.

By posting Content, the Client grants NVECTECH a non-exclusive license to use the Content for its distribution on the Site and other platforms, including making copies, reproducing them, demonstrating and transmitting them, and also allows the Service Provider to:

use the Content to promote NVECTECH's activities and post advertising information in the Content structure;
modify the Content if necessary for its further use or distribution.

The Client undertakes not to assert copyright or other related rights after the publication of the Content, and to obtain the consent of all interested parties to the publication. The license is granted without time, territorial or quantitative restrictions and without additional remuneration.

The Content must not violate the rights of third parties or the law, including:

violate intellectual property rights, copyright or privacy rights;
contain offensive, violent, pornographic or racist content;
violate the provisions of the law on unfair competition.
By posting Content, the Client agrees to its use by third parties for their personal use. The Content does not express the views of NVECTECH and should not be associated with the company's activities.

NVECTECH is under no obligation to publish or distribute the posted Content. The Client will be notified of a refusal to publish via the email specified in his account.

X. Usefulness Rating

The Client may rate the usefulness of his Opinion or Answer to the Question.
No registration and/or login is required to rate the usefulness of an Opinion or Answer to the Question.
The usefulness of an Opinion or Answer to the Question is assessed by clicking on the appropriate icon available on the NVECTECH Site.
The Client may rate the usefulness of one Opinion or Answer to the Question only once.
NVECTECH reserves the right to display the number of positive and/or negative ratings of the usefulness of an Opinion or Answer to the Question.

XI. Verification

NVECTECH reserves the right to automatically (within the framework of the algorithms installed on the NVECTECH Site) and/or manually (carried out by the Moderator) verify the content. This applies in particular to the verification of content that, based on complaints from third parties or relevant authorities, has been found to violate these Rules, including the rules for publishing content, applicable legal regulations, or is damaging the reputation of NVECTECH. It is important to note that NVECTECH is not obligated to carry out preliminary or ongoing monitoring of the posted Content.

In addition, NVECTECH reserves the right to verify Posts, Opinions, Questions for Opinion, and Answers to Questions for Opinion that have been found to violate the Rules for publishing content, the Regulations, or applicable legal regulations, as well as to be damaging to the good name of the company.

NVECTECH also reserves the right to post information about the removal of Content on the Site.

XII. How to report a violation

If the Customer believes that the content of a Post, Opinion, Opinion Question or Opinion Question Response may violate the Content Posting Rules, the Regulations, applicable laws or damage the good name of NVECTECH, the Customer may report the violation. This does not require registration and/or login.

A violation can be reported using the form located next to the content of the Post, Opinion, Opinion Question or Opinion Question Response. When sending a violation notification, the Customer may provide their email address to receive a response to the reported violation.

After receiving a violation notification, NVECTECH will re-check the content of the Post, Opinion, Opinion Question or Opinion Question Response and reserves the right to delete them.

Deleting a Post also includes deleting all related posts in the same topic. Deleting an Opinion includes deleting related Opinion Questions and Opinion Question Responses.

If a third party discovers content that violates Art. IX.5-6, it may immediately notify this by contacting NVECTECH at the e-mail address: pl@nvectech.com.

XIII. Transitional and final provisions

In matters not regulated by the Content Publishing Rules, the Rules and provisions of the current legislation in the territory of the Republic of Poland shall apply, in particular the Civil Code, the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended) and the Copyright and Related Rights Act of 4 February 1994 (Journal of Laws of 1994, No. 24, item 83, as amended).

Changes to the Content Publishing Rules shall be made in the same manner as to the main Rules.

The current Content Publishing Rules are published on the NVECTECH website and, at the Client’s request, can be delivered electronically (to the e-mail address specified in the Client’s Personal Account) at no additional charge.

The Content publication rules in this version shall enter into force on 11 July 2022.

Appendix No. 3 to the Regulation

Credit rules

NVECTECH Internet Installment Plan (RRata) Regulations

I. Preliminary provisions

RRaty defines the rules for the purchase of Products by Consumers in installments, including loans provided by the Bank to finance the purchase of Products in the Store operated by the Service Provider, i.e.: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warszawa, Poland, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw, under KRS number 0000117710, NIP number 7011203058, REGON number 010137837, BDO 000011437, RPK 015856, UKNF 11224879/A, with the share capital of PLN 560,190.

In matters not regulated by RRata, the provisions of the Rules of the website www.nvectech.com shall apply, in particular Art. III.1 – 3, Art. IV.1-3, 11-16, Art. VI-X and the Bank's Regulations.

II. Definitions

Unless otherwise provided in the RRata, capitalized terms below have the meanings specified in the Rules and Regulations of the Online Store.
The words below, capitalized, have the following meaning:

Bank – a bank cooperating with the Service Provider specified in Appendix D to the Rules, which offers and/or issues a Credit to the Consumer.
Personal data – personal data of the Consumer applying for a Credit, provided when filling out the Credit Application.
Working day – a day from Monday to Friday, excluding holidays within the meaning of the Act of 18 January 1951 on non-working days (Journal of Laws of 1951, No. 4, Art. 28, as amended).
Information form – a standard European information sheet (EAI) on the terms of the Credit in accordance with the sample information form, which constitutes Appendix No. 1 to the Law on KS.
Agreement signing form – a form available in the NVECTECH Online Store, used for signing the Credit Agreement by the Consumer by entering an SMS code.
Credit – a consumer loan within the meaning of the Criminal Code Act, granted on the basis of a Credit Agreement only to Consumers who have reached the age of 18 and have full legal capacity.
SMS code – a code sent by the Bank to the Consumer’s phone number specified in the Credit Application for signing the Credit Agreement.
Credit intermediary – a Service Provider (NVECTECH), who, as part of his professional activities, receives financial benefits by carrying out actual activities related to the preparation, offer or conclusion of the Credit Agreement.
Installment Product – a loan, including a Loan granted by the Bank to finance the purchase of Products (e.g. thermal imaging monoculars) in the NVECTECH Online Store.
Bank Rules – rules applicable to this Bank, specified in Appendix G to the Rules, defining the terms and principles for concluding Credit Agreements.
Credit Agreement – ​​a remote agreement concluded with the Consumer applying for a Credit for the purpose of financing the purchase of a Product in the Online Store that is not available in the case of a Reservation. Credit Application – an electronic form provided by the Service Provider on the Client's Account, used to submit an application to the Bank for a Credit and to conclude a Credit Agreement.

III. Credit Brokerage

The Service Provider (NVECTECH), acting as a Credit Broker, cooperates with the Bank, receiving remuneration from the Bank, and is authorized to carry out the activities specified in Appendix D to the Rules.
The Consumer does not bear any expenses to the Service Provider (NVECTECH) related to the actual or legal activities of the Service Provider related to the preparation, proposal, conclusion or execution of the Credit Agreement.
The Service Provider, as a Credit Broker, carries out auxiliary activities.

IV. Credit Agreement

In the case of purchasing goods using a credit agreement, the purchase and sale agreement can only be concluded through the NVECTECH Online Store. In this case, there is no possibility of reserving goods. This provision does not limit the consumer's right to refuse remote purchase and sale agreements in accordance with applicable laws.

A consumer who has reached the age of 18 and has full legal capacity and who wishes to conclude a credit agreement must have a customer account in the NVECTECH Online Store, as well as a bank account with access to electronic services of a bank operating in the territory of the Republic of Poland. In this case, the consumer must be the sole owner or co-owner of this account, which is confirmed by the instruction on the transfer from this account, which indicates that the applicant is the owner of the account and gives instructions for the transfer.

In order to apply for a loan, the client must independently fill out the relevant loan application in the personal account, following the instructions displayed on the website. When filling out the application, the client selects the installment product for which he/she is applying, provides the necessary personal data, as well as data for assessing his/her creditworthiness, which are necessary for concluding the credit agreement.

Before submitting the application, the client confirms that he/she has read the terms and conditions of the bank and accepts their provisions. This action is mandatory for submitting an application for a loan and for concluding a credit agreement. Acceptance of these rules is also equivalent to the client's expression of will to conclude an agreement, which provides the necessary form for remote conclusion of a loan agreement.

After submitting a loan application, the client receives a preliminary loan decision from the bank, which will also be available in the client's personal account and sent to the specified email address. In case of a positive decision, the client is provided with a draft loan agreement and an information form for review.

To complete the process of concluding a loan agreement, the client must enter an SMS code that will be sent to the specified phone number. This code is used to confirm agreement with the terms of the loan agreement and its signing. After confirmation by SMS code, the agreement is considered concluded, and the client gets access to the loan repayment schedule.

V. Information obligations

The information obligations provided for in the Consumer Credit Act (CC Act) are fulfilled by the Service Provider by providing the Consumer with a standard information form (EAI). The validity period of this form is specified in its content and is at least one working day.

The obligation to provide information on financial services provided remotely within the meaning of the CC Act is deemed to be fulfilled if the Consumer applying for credit has been provided with the information form.

Before concluding the Credit Agreement, the Service Provider is obliged to provide the Consumer applying for credit with all the necessary data in accordance with Art. 28 Section 1 of the CC Act. This data is provided in a form that the Consumer can save, read, reproduce in an unchanged form, and be able to print and archive it in PDF format.

The Service Provider, acting as a credit intermediary, performs auxiliary functions by assisting the Consumer in obtaining credit.

If the Bank, based on the information contained in the database or other data set, refuses to issue a loan to the Consumer, it is obliged to immediately provide the Consumer with free information on the results of the check. This information will be sent to the e-mail address specified by the Consumer in the personal account, indicating the database in which the check was carried out.

The Consumer has the right to receive a draft loan agreement free of charge if the Bank or the Service Provider believes that the Consumer meets the requirements for receiving a loan. The draft loan agreement must contain the Consumer's data (name, surname, address) and all the terms of the loan.

In the case of concluding a loan agreement for a fixed term, the Consumer has the right at any time to request a free loan repayment schedule, which will be provided by the Bank.

No provisions of the loan agreement, Bank rules or installment terms may exclude or limit the Consumer's rights provided for by the Consumer Credit Law.

VI. Access to the offer of installment products

The Service Provider, by providing the opportunity to purchase Products in installments through the Online Store, also acts as a credit intermediary. Installment Products are serviced by banks with which the Service Provider has entered into relevant agreements. Based on these agreements, the Service Provider:

Provides information on available installment Products.
Determines the availability of Installment Products for each individual Product.

Depending on the agreements with the banks, the Service Provider determines which types of Installment Products may be available in the Online Store. The Service Provider reserves the right to change the offer of Installment Products.

The Buyer may use the Installment Products available at the time of placing the Order, subject to the terms and conditions established by the bank. These terms and conditions apply to both the identity of the customer and the purchased Product.

The Online Store may only provide information on those Installment Products that are available in banks cooperating with the Service Provider. This offer may differ from offers available in physical stores, where the customer may be offered other Products in installments.

Some Products in installments may be offered as part of promotional campaigns, and their use may require fulfilling additional conditions, of which the Customer will be informed. In such cases, promotional offers for Products in installments may not be combined with other promotions in the Online Store, unless this is clearly stated in the terms of the promotion.

Available Products in installments are displayed after placing an Order and may differ for each Product. To take advantage of the offer for a specific Product, the Customer must submit a separate credit application for each Product.

The financial terms of the Products in installments are governed by the relevant rules, contractual terms and procedures of the banks, which are provided to customers by the banks or the Service Provider.

VII. Withdrawal from the Credit Agreement

The terms and conditions for the Consumer's withdrawal from the Credit Agreement are regulated by the Commercial Code and Tariffs. The Consumer has the right to withdraw from the Credit Agreement without giving reasons within 14 days from the date of its conclusion.

To exercise this right, the Consumer must send an application for withdrawal from the Credit Agreement to the address of the Service Provider specified in Section I or the Bank specified in Appendix D to the Rules. A sample application is provided to the Consumer together with the Credit Agreement in accordance with the provisions of Art. IV, Section 20 of the RRata Rules.

The period for withdrawal from the Credit Agreement is considered to be met if the application is sent before its expiration. For this, it is sufficient for the Consumer to send the application to the address specified in Art. VII, Section 2.

If the Consumer also withdrew from the purchase and sale agreement concluded in the Online Store, the withdrawal also applies to the Credit Agreement. Similarly, if the Consumer has cancelled the Credit Agreement related to additional services, such as insurance, the cancellation will also apply to these additional services.

Cancellation of the Credit Agreement does not entail any additional costs for the Consumer, with the exception of interest for the period from the moment the loan is issued until the moment it is repaid. The Consumer is obliged to repay the amount of the Credit and the corresponding interest no later than 30 days from the date of filing the application for cancellation. The date of repayment of the loan is considered to be the day when the Consumer transfers funds to the bank.

If the Products were transferred to the Consumer or the provision of the Additional Service began before the expiration of the cancellation period, the Consumer is obliged to pay their cost unless he/she returns the Products immediately. In the event of the return of the Products, the Purchase and Sale Agreement concluded in the Online Store will be terminated.

The Parties may agree that the transfer of the Products or the provision of the Additional Service will begin after the expiration of the cancellation period for the Credit Agreement.

VIII. Personal data

When completing the Credit Application, the Consumer applying for a Credit provides their Personal data.

Provision of Personal data marked * as mandatory is voluntary, but necessary for submitting the Credit Application, as well as for concluding and servicing the Credit Agreement. Provision of other Personal data (not marked as mandatory) is voluntary.

The administrator of the data provided when completing the Credit Application is both the Bank and the Service Provider, which process this data independently of each other.

If the Consumer gives consent to the processing of their Personal data for certain purposes (e.g. for marketing purposes), the data administrator in this case will be the party to which consent was given.

The Consumer has the right to access their Personal data at any time, correct them and control their processing. In particular, the Consumer has the right to:

Receive information about the existence of a set of personal data, as well as data about the administrator, their registered address and full name.
Obtaining information about the purpose, scope and method of processing the data contained in the personal data set.
Obtaining information about the date and status of processing your data, as well as providing them in an accessible form.
Obtaining information about the source of the data, except in cases where the administrator is obliged to keep such data confidential.
Obtaining information about how and to whom the data was provided.
Requesting the addition, update, correction of data, temporary or permanent suspension of their processing or their deletion if they are incomplete, outdated, incorrect or collected in violation of the Law.
Objection to the processing of data for marketing purposes or the transfer of data to another data controller.

If the Consumer interrupts the process of filling in the Credit Application before clicking the "Submit" button, the Personal Data will be processed by the Service Provider for the period specified in Art. IV Section 21 of the Tariff in order to resume the application process. If the Consumer does not complete filling in and sending the Credit Application, the data will be permanently deleted from the Service Provider's systems.

IX. Complaints

Matters concerning claims against the Service Provider’s activities related to the provision of Credit, including the functionality and technical solutions related to the Service Provider’s mediation, are governed by the provisions below.

Customers may submit complaints (Credit Complaints) in the following ways:

In person at any physical store in Poland (addresses are available on the nvectech.com website).
By post to the address:
NVECTECH Pl Sp. z o.o.,
Aleje Jerozolimskie 89/43,
02-001 Warsaw, Poland.
By phone: +48 512 605 809.
Electronically via the website: nvectech.com.

A Credit Complaint must contain:

The customer’s first and last name;
The correspondence address (postal or electronic) to which the response to the complaint will be sent;
A description of the objection, including an indication of the Credit Agreement to which it relates;
The method the client expects for resolving the complaint;
A request for an electronic response, if the client so requests.

If additional information is required to consider the complaint, the Service Provider will notify the client to request the necessary data to process the complaint. The Service Provider is obliged to respond to the complaint without undue delay, but no later than 30 days from the date of its receipt. In order to meet the deadlines, it is sufficient to send a response before the expiration of this period.
In complex situations where it is not possible to respond within the established timeframe, the Service Provider:

Explains the reason for the delay,
Indicates the circumstances that need to be clarified,
Provides a new response period not exceeding 60 days from the date of receipt of the complaint.

The response to the complaint will be sent to the address specified in the complaint (postal or electronic). If a request for a response in electronic form has not been submitted, the response will be sent to the postal address.

If the complaint is not satisfied in accordance with the client's expectations, he has the right to:

Contact the Financial Ombudsman to resolve the issue or conduct an out-of-court dispute resolution (details on the Ombudsman's website),
File a claim in a competent court,
Contact competent authorities, such as the Financial Supervision Authority or the Competition and Consumer Protection Authority, or the local consumer protection commissioner.

Claims regarding the terms of the Credit Agreement are governed by the terms of the agreement and the Bank's Rules. Such complaints are considered directly by the Bank. If the Service Provider receives such a complaint, it will be immediately forwarded to the Bank, of which the client will be notified.

X. Transitional and final provisions

The loan agreement may only be concluded in Polish.
In matters not regulated by the provisions of the RRata, the Rules, the Rules of the Online Store and the Banking Rules, the relevant provisions of the legislation in force in the Republic of Poland shall apply, in particular the CC Act, the DE Act.
Changes to the Tariff are made in the same manner and scope as changes to the Website Rules.
The current Tariffs are published on the nvectech.com website and, at the request of the client, can be sent electronically (to the e-mail address specified in the Personal Account) at no additional cost.
The Tariffs in this version shall come into force on 17 July 2023.

Appendix No. 4 to the Regulation

Insurance Rules

The Insurance Rules define the rules for the purchase by Clients of insurance products offered by Insurers through the NVECTECH Online Store.

I. Definitions

Unless otherwise provided by these Insurance Rules, capitalized terms have the meaning specified in the main Rules of the NVECTECH Online Store. In particular:

Insurance product – an insurance policy available on the website, specified in Appendix B to the Rules.
Insurer – a legal entity specified in Appendix B to the Rules, cooperating with the Service Provider and responsible for fulfilling the terms of the insurance contract.
Equipment insurance – insurance of goods purchased by the Client through the NVECTECH Online Store.
Insurance conditions – conditions of a specific insurance product provided to the Client when applying for insurance.

II. Access to insurance products

The Client may use insurance products when placing an order in accordance with the provisions of the Insurance Terms and Conditions.

Granting access:
The Service Provider grants Clients access to insurance products if they meet the Insurer's requirements specified in the insurance terms.

Registration and conditions:
The Client may purchase an insurance product when placing an order for goods or applying for a loan, provided that all the Insurer's requirements are met.
The purchase of insurance products is voluntary and is carried out under the same conditions as concluding an agreement for the purchase of goods through the NVECTECH Online Store.

Provision of insurance conditions:
The Service Provider provides the Client with the current insurance conditions when concluding an insurance contract. The Client may request these conditions by sending a request to the address: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warszawa, Polska, or by e-mail: pl@nvectech.com.

III. Equipment Insurance

Insurance Availability:
Equipment insurance is only available for products purchased in the NVECTECH Online Store. It is also possible to purchase equipment insurance in a physical store after pre-booking the product.

Insurance Contract:
The equipment insurance contract is concluded directly between the Client and the Insurer. The service provider (NVECTECH) acts as an entrepreneur carrying out insurance distribution, which is not subject to the ODU Law.

Subject of Insurance:
Products purchased or booked through the NVECTECH Online Store or through the Customer Service Center (COK) are subject to insurance.

Conclusion of the contract:
To conclude an equipment insurance contract, the Client selects an available insurance option in the product card on the website. A detailed description of the insurance options is provided in the Insurance Terms.
Placing an insurance order is possible only after confirmation that the Client has read and accepted the Insurance Terms. This is a mandatory step for concluding an insurance contract, despite its voluntary nature.

Confirmation of the contract:
The equipment insurance contract is confirmed by issuing an insurance document that confirms the validity of the insurance.

IV. Installment Insurance with Protection

Protected Installment Insurance Contract:
The contract is concluded between the Consumer and the Insurer through the NVECTECH Service Provider, which acts as an insurance intermediary in accordance with the Law on Insurance. Information about the insurance intermediary is contained in Appendix B to the Rules. The power of attorney issued by the Insurer to the Service Provider is available in the Online Store.

Subject of Insurance:
The subject of installment insurance is specified in the Insurance Terms and Conditions, and the contract can be concluded for the term of the Credit Agreement.

Conclusion of the contract:
To conclude an insurance contract, the Consumer selects an insurance option from those offered when filling out the Credit Application. Acceptance of the Insurance Terms is mandatory for concluding the insurance contract.
Conclusion of a protected installment insurance contract is possible only after concluding a credit agreement. Confirmed by issuing an insurance document.

V. Complaints:
The process of filing and considering complaints about the actions of the Service Provider related to concluding an insurance contract is regulated by the Insurance Terms and Conditions.
Complaints can be submitted in the following ways:
At any physical store in Poland (addresses are available on the NVECTECH website),
By post: NVECTECH Pl Sp. z o.o., ul. Aleje Jerozolimskie 89/43, 02-001 Warsaw,
By phone: +48 512 605 809,
By e-mail: pl@nvectech.com.
If the complaint is not satisfied, the Client may file an application with the Financial Ombudsman or go to court in accordance with applicable law.

VI. Right to withdraw from the insurance product contract

Right to withdraw:
A consumer who has entered into a distance contract for an insurance product may withdraw from it without giving reasons by submitting a written application within 30 days from the date of receipt of the notice from the Insurer and/or Service Provider about the conclusion of the contract. If the information specified in Art. 39, Section 3 of the Law was provided later, the period shall be counted from that moment. To comply with the deadline, it is sufficient to send the application before its expiration.

Consequences of withdrawal:
In case of withdrawal from the insurance contract, the product is considered invalid and both parties are released from their obligations. Everything that was provided by the parties must be returned unchanged within 30 days. An exception is a change caused by ordinary management:
The consumer must return the service within 30 days from the date of withdrawal.
The insurer returns the received within 30 days from the date of receipt of the withdrawal application.

Price for services rendered:
If the service has begun to be rendered with the consent of the Consumer before the end of the period of refusal, the Insurer may demand payment for the service actually rendered. However, this is only possible if the Insurer has notified the Consumer in advance of the amount of payment for this service.

Restrictions on the right of refusal:
The right of refusal does not apply if the contract has been fully performed before the end of the period of refusal with the consent of the Consumer.

Refusal of additional services:
If the contract for an insurance product is related to an additional distance contract for the provision of services, the refusal of the insurance contract automatically applies to this additional contract.

Information from the Insurer:
If the Insurer has not provided the Consumer with information about its data and permissions before the conclusion of the contract, the Consumer has the right to withdraw from the contract at any time without additional costs.

Refusal of various contracts:
Refusal of an equipment insurance contract or protected installment insurance contract is not equivalent to withdrawal from the purchase and sale contract. However, cancellation of the purchase and sale agreement covered by equipment insurance automatically cancels the equipment insurance agreement. Cancellation of the protected installment insurance agreement does not entail cancellation of the loan agreement.

VII. Transitional and final provisions

Language of the contract:
The product insurance contract may only be concluded in Polish.

Applicable law:
In all matters not regulated by the Insurance Rules, the provisions of the Rules, Insurance Conditions, and the current legislation of the Republic of Poland, including the Act, the Civil Code, the DE Act and the DU Act, shall apply.

Changes to the Insurance Rules:
Any changes to the Insurance Rules are made in the same manner as changes to the general Rules.

Availability of the Insurance Rules:
The current Insurance Rules are published on the Website. At the Client’s request, they can be provided electronically to the e-mail address specified in the Client’s Personal Account, without any additional fees.

Effective date:
The Insurance Rules in their current version shall come into force on May 21, 2024.

Appendix No. 5 to the Regulation
Terms of Use of the NVECTECH Gift Card

The Terms of Use of the KP define the rules for the purchase and use of the NVECTECH Gift Card.

I. Definitions

The terms used in the KP Terms of Use mean:

Publisher – "NVECTECH Pl Sp. z o.o." with its registered office in Warsaw, at Aleje Jerozolimskie 89/43, 02-001 Warszawa, Poland, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw under KRS number 0000117710, NIP number 7011203058, REGON number 010137837.

Physical Store – a retail outlet of the Publisher or its partners offering NVECTECH products.

Online Store – the Publisher’s online store, accessible at nvectech.com, where products, including thermal imaging monoculars, can be purchased using the Gift Card.

Gift Card/NVECTECH Card – a product voucher that allows the holder to pay for the cost of Products in physical stores and/or the Online Store within the amount of funds accumulated on this card, available in the form of a physical medium (plastic card) or in digital format (PDF file).

Buyer – an individual, including a consumer within the meaning of Article 221 of the Civil Code, who has legal capacity and has reached the age of 13. Persons under 18 may make a purchase only with the consent of legal representatives.

User – any person who owns an NVECTECH Gift Card, including the Buyer.

Products – thermal imaging monoculars and other goods provided by the Publisher for purchase in physical stores and in the Online Store.

II. Purchase of NVECTECH Gift Card in a physical store

NVECTECH Gift Card, recorded on a tangible medium (plastic card), is available for purchase in NVECTECH physical stores.

The Buyer may purchase the Gift Card after paying the specified amount, in accordance with paragraph IV.1 of these Regulations, in a physical store.

Payment for the Gift Card can only be made in cash or using payment cards accepted in the physical store.

After payment, the Issuer activates the Gift Card within 15 minutes.

III. Purchasing an NVECTECH Gift Card in the Online Store

The NVECTECH Gift Card in digital form is available for purchase through the NVECTECH Online Store.

The NVECTECH Online Store Rules, available at nvectech.com, apply to the purchase of a Gift Card in the Online Store.

The Buyer may purchase a digital Gift Card after paying the amount specified in paragraph IV.1 of these Regulations through the Online Store.

Payment for the Gift Card may be made by any method available in the Online Store, with the exception of: i) cash on delivery (payment upon receipt) and ii) purchase in installments. It is not possible to pay for the purchase of another card with an NVECTECH Gift Card.

After receiving and registering the payment, the Issuer will activate the Gift Card and make it available on the Customer's Account no later than 7 days from the date of payment.

Only one Gift Card may be purchased in one transaction in the Online Store. The Gift Card cannot be purchased in one transaction together with other Products.

IV. General information about the NVECTECH Gift Card

The Buyer can top up the NVECTECH Gift Card with an amount of at least PLN 10 and no more than PLN 10,000.

The card user can use the NVECTECH Gift Card after its activation and during its validity period.

The Gift Card is valid for 365 days from the date of activation, unless the Issuer notifies the Buyer of a different validity period, which will be specified in a separate document. Information about the validity period can be checked on the Issuer's website nvectech.com after entering the card number and PIN in the appropriate field. The validity period of the card is not extended.

Interest is not accrued on the funds accumulated on the NVECTECH Gift Card.

The NVECTECH Gift Card, intended for the purchase of goods from the Service Provider, is not an electronic payment instrument or an electronic monetary instrument.

The card cannot be exchanged for cash, including partially.

Each card has a number and a PIN code to protect against unauthorized use. For cards on a tangible medium, the PIN code is under the protective scratch layer, and for digital cards - under the card number. It is prohibited to transfer the PIN code to third parties.

The issuer issues a document confirming the activation and issue of the card.

V. Rules for using NVECTECH Gift Cards in physical stores

The Issuer accepts only original, active and undamaged NVECTECH Gift Cards for payment.

If a digital card is used, payment in a physical store is possible after presenting a full image of the card from the file sent to the Buyer to the Issuer employee.

Payment by NVECTECH Gift Card is made at the cash register of the physical store in accordance with the instructions of the Issuer employee accepting the payment and requires entering the PIN code. When paying with a Gift Card, the amount on the card will be reduced by the purchase amount or another specified amount that does not exceed the balance of the card.

If the funds on the Gift Card are insufficient to fully pay for the goods, the User is obliged to pay the difference in another way available in the store.

VI. Rules for using NVECTECH Gift Cards in the Online Store

The Issuer accepts only original and active NVECTECH Gift Cards for use in the Online Store.

The NVECTECH Gift Card can be used to pay for goods in the Online Store by selecting the payment method — payment by NVECTECH Gift Card.

Payment by card in the Online Store is made by entering the card number (21 digits) and PIN code in the designated fields on the Online Store website, then clicking the "Confirm" button. After payment is confirmed, the card balance will be reduced by an amount equivalent to the cost of the goods or another amount specified by the user, provided that it does not exceed the balance on the card.

If there are insufficient funds on the NVECTECH Gift Card to fully pay for the goods, the user is obliged to pay the difference by another method accepted in the Online Store.

In case of booking goods through the Online Store, payment by card is made in accordance with Section V of these rules.

Payment by NVECTECH Gift Card is not possible when placing an order through the Customer Service Center (CSC).

In matters not regulated by these rules, the relevant provisions of the Rules of the nvectech.com website apply to transactions using a card in the Online Store.

VII. General Provisions

NVECTECH Gift Cards worth up to PLN 15,000 may be used to pay for goods in a single transaction.

The User may use the NVECTECH Gift Card multiple times until the funds accumulated on the card are exhausted. Gift Cards cannot be topped up.

The User of the NVECTECH Gift Card may check the balance on the card and its expiry date on the Issuer's website, accessible at www.nvectech.com/kartapodarunkowa, by entering the card number in the appropriate field.

The User of the NVECTECH Gift Card is obliged to inform the next user to whom the card is transferred that these Rules apply to the card, in particular that transactions with the Gift Card may only be made in physical stores and in the Online Store. The card cannot be exchanged for cash and has an expiry date, after which it cannot be used.

Cards cannot be returned as part of promotions organized by the Issuer, including the “Worry-Free Shopping” program.
VIII. Issuer's liability under warranty, breach of contract and claims related to NVECTECH Gift Card

Subject to generally applicable provisions of law, the Issuer shall not be liable for NVECTECH Gift Cards that are lost or damaged after they have been issued to the Buyer.

The Issuer does not provide the ability to block or cancel the Card. In the event of loss, destruction or theft of the NVECTECH Gift Card, the User shall not have the right to make any claims against the Issuer.

The Issuer shall not be liable for the impossibility of using the Card for reasons beyond its control.

The Service Provider, as a seller, shall be liable to the Customer - Consumer or Entrepreneur with consumer rights for failure to fulfill the contract under the conditions established by Chapters V and VI of the NVECTECH Online Store Rules.

The Service Provider, as a seller, is liable to the Client who is not a Consumer or an Entrepreneur with consumer rights, in the event that the Gift Card has a defect (warranty), within the limits established by the Civil Code.

These Rules do not limit the rights of consumers in accordance with the current legislation of the Republic of Poland. If any of the provisions of the CP Regulations limit the rights of consumers, the provisions of Polish law shall apply.

Complaints about non-compliance with the agreement and the Gift Card warranty can be submitted directly to any NVECTECH physical store or sent to the following address: NVECTECH Pl Sp. z o.o., Aleje Jerozolimskie 89/43, 02-001 Warsaw, Poland.

Other claims and comments regarding the NVECTECH Gift Card may be submitted by Users in writing to the Issuer's registered office at Aleje Jerozolimskie 89/43, 02-001 Warsaw, Poland (with the subject line: NVECTECH Gift Card), or sent by e-mail to kartapodarunkowa@nvectech.com within 30 days from the date of the claim.

In order to preserve the deadline for filing a complaint, the postmark date or the date of sending the e-mail is decisive. Complaints submitted after the specified deadline will not be considered, of which the Issuer is obliged to notify the User, which does not limit the User's right to file claims within the framework of generally applicable legal regulations.

In the complaint, the User must indicate: card number, first and last name, correspondence address, type and date of occurrence of the cause of the complaint.

Complaints will be considered by the Issuer within 14 days from the date of their receipt. The Issuer will promptly notify the User of the outcome of the complaint review.

In the event of a return of goods paid for with an NVECTECH Gift Card, as part of promotions or in accordance with applicable law, the User will be issued a new Gift Card in the amount corresponding to the cost of the returned goods, or the funds will be returned in cash or by bank transfer in the same amount.

IX. Withdrawal of funds when purchasing NVECTECH Gift Cards in the Online Store

In matters related to the refusal to purchase NVECTECH Gift Cards in the Online Store, unless otherwise specified in the CP Rules, the provisions of the NVECTECH Online Store Rules, available at: www.nvectech.com/regulamin, apply.

The period for withdrawal from the contract of sale of an NVECTECH Gift Card recorded in digital form begins on the date of uploading the Card to the Customer Account. Uploading means clicking on a link that allows you to download the Card in PDF format.

In the event of the Buyer's refusal from the Gift Card purchase and sale agreement concluded in the Online Store, the Issuer shall return to the Buyer the balance on the Card as of the date of the last transaction using it.

The Buyer who has refused the Gift Card purchase and sale agreement concluded in the Online Store shall be notified of the deactivation of the Card and the amount of the balance to be returned.

X. Final Provisions

The provisions of generally applicable law, in particular the Consumer Rights Act of 30 May 2014 and the Civil Code of 23 April 1964, as well as the NVECTECH Website Rules, shall apply to all matters not regulated by the KP Rules.

The KP Rules are available in NVECTECH physical stores and on the website www.nvectech.com/kartapodarunkowa.

The purchase of a Gift Card in the framework of B2B relations is based on separate legal relations specified by the Issuer. In particular, the provisions of II, III, VIII.4 and VIII.6, as well as IX of the KP Rules do not apply to the purchase of a card in such relations.

The KP Rules in this version shall enter into force on 21 May 2024 and shall apply to NVECTECH Gift Cards activated from the date of their entry into force.

Appendix No. 6 to the Regulation

Rules for the sale of Products of the outlet in the NVECTECH Online Store

I. Definitions

Outlet product – a general name for Products classified as “excellent condition”, “good condition” or “satisfactory condition”, which may not meet all the requirements of the contract, but remain suitable for their intended use.

Outlet product in “excellent condition” – a product that has no defects, in full assembly, but its original packaging has been opened or damaged.

Outlet product in “good condition” – a product with minor signs of use or damage, such as discoloration, scratches, or other minor defects that do not affect functionality. The product is fully functional, but its packaging has been opened, damaged or replaced.

Outlet product in “satisfactory condition” – a product with more serious damage, such as deep scratches, dents or traces of repair. The product may not be equipped with additional accessories, but its functionality remains within the intended purpose. Such products are covered by the manufacturer's warranty.

Examples of characteristics of products of each condition are provided for reference, and specific features of each product can be found on the pages of the corresponding products in the Online Store.

II. General Provisions

The rules for the sale of Products of the outlet in the NVECTECH Online Store regulate the terms of purchase of such products.

The provisions concerning reservations, as well as contracts for the sale of products or activation codes concluded in physical stores, do not apply to products of the outlet sold in the Online Store.

If the Rules for the sale of products of the outlet in the Online Store do not contain special provisions, the general rules for the sale of NVECTECH products shall apply, including the terms of placing Orders and concluding sales contracts.

III. Sales and Purchase Agreements for Trade Goods

A single Order may only include a sales and purchase agreement for the Trade Point's Goods of the same condition: "excellent condition", "good condition" or "satisfactory condition". It is not possible to simultaneously conclude a sales and purchase agreement for the Trade Point's Goods and other goods within a single Order.

The following payment methods do not apply to the payment for Trade Point's Goods: discount codes, bonuses or loyalty programs of the Service Provider's partners.

The ordered Trade Point's Goods may only be delivered by the Service Provider to the address specified by the Client within Poland.

It is not possible to deliver Trade Point's Goods to physical stores or pick-up points, and additional services are not available in physical stores.

IV. Warranty, non-compliance of the goods sold with the contract and warranty

The Trade Point's Goods in "excellent condition" are delivered free of defects.

The goods of the outlet in "good condition" may have minor defects, which are described in paragraph I.3 of the Rules for the sale of the goods of the outlet.

The goods of the outlet in "satisfactory condition" may have more serious defects, as specified in paragraph I.4 of the Rules for the sale of the goods of the outlet.

The Service Provider, as a seller, is liable for the goods of the outlet to the Client who is not a Consumer or an Entrepreneur with consumer rights, if the goods have a physical or legal defect (in accordance with the Civil Code). Replacement of the goods is possible provided that a similar product is available, and the difference in price will be compensated.

In case of non-compliance of the goods of the outlet with the terms of the contract, the Consumer has the right to protection in accordance with the applicable law, as specified in paragraph V of the Rules of the Online Store.

The Service Provider is not a guarantor of the safety of the goods.

If a guarantee is provided for the goods of the outlet, the guarantee conditions are posted next to the description of the goods in the Online Store. Warranty rights must be exercised in accordance with the documents accompanying the Product.

V. Transitional and final provisions

For matters not regulated by the Rules for the sale of Outlet Products in the Online Store, the provisions of the Rules of the Online Store and the current legislation in the territory of the Republic of Poland, including the CC Act and the DE Act, shall apply.

Changes to the Rules for the sale of Outlet Products in the Online Store shall be made in the same manner and to the same extent as changes to the Rules of the Online Store.

This version of the Rules shall enter into force on January 1, 2023.