Exchange and Return

Complaint Procedure

In case of any problems with the purchased goods, we recommend first contacting us by phone at +48 512 605 809 or by email at pl@nvectech.com. The issue may be resolved this way without needing to return the product.

However, if you decide to return the product for a complaint, please include the following items in the shipment:

• Complaint submission form – Annex 2

• Proof of purchase – preferably a receipt or invoice

• Warranty card – in case of devices

• The product under complaint with all its components

We review all complaints on-site as quickly as possible.

Shipping address:

Store NVECTECH.pl
Aleje Jerozolimskie 89/43
02-001 Warszawa, Poland

Return of goods within 14 days – right of withdrawal from a distance contract

According to applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, the Client has the right to return the goods without providing reasons, under the general rules resulting from the regulations on distance contracts. This applies only to consumer sales, meaning it applies only to sales to a natural person purchasing for purposes unrelated to professional or business activities.

The returned product must show no signs of use – every component must be complete and factory-packed, delivered in its original, unchanged packaging. If this condition is not met, the product may not be accepted.

If you wish to return a product, please include the following items in the shipment:

• Withdrawal form – Annex 1

• Proof of purchase in the form of a receipt

• Warranty card – in case of devices

• The returned product with all its components

Shipping address:

Store NVECTECH.pl
Aleje Jerozolimskie 89/43
02-001 Warszawa, Poland

Terms of Returns and Complaints

Withdrawal from the Sales Agreement

According to Article 27 of the Consumer Rights Act of May 30, 2014, a consumer client is entitled to withdraw from a distance sales agreement without providing a reason.

The right to withdraw from the agreement applies within 14 calendar days from the moment the Client or a third party indicated by them other than the carrier takes possession of the goods.

The Client may withdraw from the agreement by submitting a statement on the form included as Annex 1 to these Terms, sending it electronically or to the Seller's postal address.

The Seller will promptly confirm the receipt of the Client's statement of withdrawal from the agreement.

The Seller will refund all payments received from the Client within 14 days of receiving the withdrawal statement, including delivery costs, using the same payment method used by the Client unless the Client explicitly agrees to another refund method.

The Seller may withhold the refund until the goods are returned or the Client provides proof of return, whichever occurs first.

The goods should be delivered to the following address:

Store NVECTECH.pl
Aleje Jerozolimskie 89/43
02-001 Warszawa, Poland

Withdrawal from the Electronic Services Agreement and Complaint Procedure

A consumer client is entitled to withdraw from the electronic services agreement within 14 calendar days from the date of the agreement's conclusion.

The withdrawal can be made by submitting a statement to the Seller electronically at pl@nvectech.com or in writing via postal mail to the Seller's registered address.